Return Policy

Our refund policy does not allow for any medicines to be returned because of legal, regulatory and safety reasons. We are not authorised to resell returned medication.

If you have any unwanted or unused medication, you can take it to a local pharmacy and they will dispose of the products safely. We can also assist you in the disposal of the unwanted or waste medicines. Please get in touch with us if you need help with safe medicine disposal.

Cancellations

If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your medication is accepted by the pharmacy.

How do I cancel my Letter Meds order?

If you wish to cancel your order, you can email help@lettermeds.com or call 0204 233 1212 and the team will be happy to help you.

However, if your order has already been sent to the pharmacy, unfortunately it is unable to be cancelled.

Do not throw away any medicines via wastewater or household waste. Ask your local pharmacist how to throw away medicines you no longer use.